If you have any queries regarding a part received you believe to be faulty, incorrect or damaged, please contact: (please note that all email enquires will be answered within 24 hours)


All returned parts need to be returned to us in their original packaging with a copy of your original invoice and a fully completed returns form to be processed, this can be found below. Our returns address is : 


John Craddock LTD 

FAO Returns

76 North Street 




WS11 0AZ


Please contact us on 01543 577207 option 3 if you have any questions about returns.

Please click here to view our full terms of business.

Customer Returns Form

Click here to download our customer returns form

Please note if you do not complete the form and return it with the goods your refund or exchange may be delayed whilst we sort out the correct information.